The Benefits of Hiring a Professional Employer Organization (PEO)

A PEO is an outsourcing service that takes on a company’s administrative tasks in regards to the human resource and payroll functions. Key tasks such as payroll, health insurance, and employee benefits are some of the functions of a professional employer organization. It is a cost-effective solution for management personnel in both time and money – an ideal service that adds to the bottom line.

9 Steps to Picking the Right PEO

1. Determine the services that you require for your business. Some companies are only interested in outsourcing payroll functions while others desire the whole package of human resource administration.

2. Be sure to meet personally with the operators of potential PEO organizations. You want them to be as interested in your success as you are.

3. Ask for and follow up on references. Ask pointed questions of other clients of the PEO as to how the service has benefited their business.

4. Look for professional employer organizations that belong to the National Association of Professional Employer Organizations. NAPEO is the largest national trade association for PEOs.

5. Find out who will be administering your services at each PEO. Are they qualified to handle your needs? Do they have the requisite education and training? You’re looking to make your business life easier not create another problem.

6. Understand how the employee benefits are tailored and how the employee benefits are funded. Determine if they fit the needs of you
and your employees. Is the PEO fully insured, self-funded or partially self-funded?

7. Get a detailed proposal on the full breadth of services offered before signing the contract.

8. Review the service contract carefully. Use the services of your lawyer if you feel more comfortable. Be sure that each party’s responsibilities and liabilities are clearly defined. Look for a guarantee on the PEO’s service as well as the termination/cancellation clauses.

9. Be sure that the PEO meets all requirements for the state it is operating in.

Choosing the right PEO for your business is no different than hiring personnel for your company. You want to make sure you get the right fit for your business and that it truly opens up more time for you to concentrate on opportunities. So, ask the important questions and consider the answers carefully. You’ll be glad you did.

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1. Client Satisfaction Surveys—A Key to Success Everyone has heard that dissatisfied customers complain about a company...

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What can you do to tip the odds in your favor? The answer appears simple–satisfy more customers. But, if you want testimonials, referrals and repeat customers, don’t just satisfy them—you have to deliver knock-your-socks-off service!

In order to give your customers what they want, you must know what they want – assuming won’t guarantee out-of-this-world customer happiness.

Measure customer satisfaction
Here’s where a targeted client satisfaction survey comes in—it takes the pulse of where your clients are on the happiness scale.

Human Capital Strategies has been conducting a customer survey for the past two years. It is now part of their strategy to maintain clients and increase referrals. Jason Knight, Founder states, “We focus on fulfilling our company’s mission statement, which makes a promise to our customer about the quality of service we provide to them. It made sense to ask them how we were doing.”

Target areas to improve
Knight targets communication, problem solving, fulfilling client expectations and whether services were completed in a timely manner. The 2009 Survey shows a high percentage of customers were satisfied with:

• Communication with clients 95.83%
• Timeliness of service and problem solving 100.00%
• Meeting client expectations in value of service 94.66%
• Ease of doing business with 97.92%

Take action
Although the numbers look good the past two years, Knight challenged his staff to improve the quality of their services to their clients. It must be working, because Christine Nichols was a finalist in the 2009 Phoenix Human Resources Manager of the Year (http://www.prlog.org/10433384-human-capital-strategies-celebrates-christine-nichols-selection-as-hr-director-of-the-year-finalist.html), and Human Capital Strategies was named a finalist for the 2009 Sterling Awards (http://www.prlog.org/10404152-human-capital-strategies-named-sterling-award-finalist.html).

It’s clear that one of the best ways to ensure success for your company is to ask customers how they feel about your service. If you fall short of their expectations, then up your game. Take action and then next year, take another survey

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If you do business in Utah, you need a heads-up on this small article recently published in this daily Salt Lake City newspaper. It isn’t unheard of for this type of situation to arise. Be sure to know who you are working with or even see if they are willing to prove that they are making current tax deposits from time to time. Click here to read more about this article.

To find a Professional Employer Organization (PEO) provider in good standing with both the IRS and NAPEO, check out PEO Services.

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